Spinngo Privacy Policy – Personal Data Protection Malaysia Members

Spinngo is an online casino gaming platform serving the entertainment needs of users in Malaysia. We understand that your trust is our most valuable asset — and that trust begins with how we handle your personal information.

This Privacy Policy reflects our transparent commitment to every member who has trusted spinngo as their platform of choice. It clearly outlines what information we collect, why we need it, how it is used, and the rights you hold over that data.

Spinngo operates in compliance with Malaysia Personal Data Protection Act 2010 (PDPA) and international industry best practices in data handling. We continuously review this policy to ensure it remains relevant and aligned with the latest legal and technological developments.

We collect various categories of information depending on your level of interaction with the spinngo platform. Below is a summary table of the types of data we collect:

We only collect data that is strictly necessary for the stated purposes. spinngo does not collect sensitive data such as medical information, religious beliefs, or political views unless required by law.

Your data is collected through several different channels throughout your use of the spinngo platform:

• Account Registration: You provide personal information directly when registering a new account, including your name, email, phone number, and date of birth.
• KYC Verification: Identity documents, proof of address, and a selfie are collected during the identity verification process required before your first withdrawal.
• Financial Transactions: Deposit and withdrawal information is collected through secure payment gateways including FPX, Touch 'n Go, GrabPay, and online banking.
• Platform Usage: Technical and behavioural data is collected automatically via cookies, pixel technology, and server logs while you use the platform.
• Customer Support: When you contact our support team, information shared during that session is also recorded for quality and reference purposes.
• Marketing Partners: In some cases, we may receive limited information from affiliate partners who referred you to our platform, subject to the consent given on their platform.

Spinngo uses collected data solely for legitimate, clearly stated purposes. We will not use your data for any other purpose without prior notice. The primary purposes of data use are:

• Account Management: Creating and maintaining your member account, verifying identity, and securely processing financial transactions.
• Legal Compliance: Fulfilling legal obligations including KYC requirements, AML (Anti-Money Laundering), and reporting to relevant authorities when required.
• Service Operations: Processing deposits, withdrawals, bonuses, and providing access to games offered on the spinngo platform.
• Security & Fraud: Detecting and preventing fraudulent activity, unauthorized access, money laundering, and platform abuse.
• Customer Support: Handling inquiries and complaints and providing effective technical assistance to every member.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and taking appropriate protective measures.
• Product Improvement: Analyzing aggregated usage data to improve the user experience and introduce relevant new features.
• Marketing Communications: Sending promotional information, exclusive offers, and platform updates — only to members who have consented to receive such communications.

Spinngo does not sell, rent, or share your personal data with third parties for their own independent marketing purposes. However, there are limited situations where we may need to share your information with trusted parties:

• Payment Service Providers: Payment gateways and banks that process your financial transactions require limited information to complete those transactions.
• Game Software Providers: Third-party game providers may receive game session data necessary to operate the relevant games.
• KYC Service Providers: Trusted, registered third-party identity verification providers help us securely verify your identity documents.
• Legal Authorities: We will disclose information to government authorities, courts, or regulatory bodies when required by law or court order.
• Technical Partners: Cloud, analytics, and security service providers that help us operate the platform technically — all bound by strict confidentiality agreements.

Every third party we work with is required to meet data protection standards equal to or higher than our own. Comprehensive data processing agreements are signed before any data sharing takes place.

Spinngo continuously invests in robust security infrastructure to keep your data protected at all times. The technical and organisational security measures we implement include:

• TLS 256-bit Encryption for all data communications between your device and our servers.
• Data-at-Rest Encryption for all sensitive information stored in our databases.
• Two-factor authentication (2FA) available to all member accounts as an additional layer of security.
• 24/7 security monitoring by automated threat detection systems and our internal security team.
• Regular security audits by an independent party to identify and address any vulnerabilities.
• Role-based access control ensuring only authorised personnel can access data at the level required.
• Regular Data Backups with full encryption for disaster recovery.

Spinngo retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

Once the retention period expires, your data will be securely deleted or fully anonymised so it can no longer be linked to you.

Under Malaysia's PDPA and spinngo's policy, you have the following rights regarding your personal data:

To exercise any of the above rights, contact our customer support team. Your request will be processed within 21 working days in line with Malaysia's PDPA requirements.

Spinngo uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that allow the platform to remember your preferences and sessions.

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve performance and user experience.
• Functional Cookies: Remembering your preferences such as language, theme, and game settings for a more personalized experience.
• Analytics Cookies: Used by analytics tools to understand usage patterns in aggregate, anonymous form.

You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality and your experience on the spinngo platform.

The spinngo platform may contain links to third-party websites or services in certain contexts, such as game providers or payment gateways. This Privacy Policy applies solely to the spinngo platform and does not cover the privacy practices of those third parties.

We encourage you to read the privacy policy of each website you visit separately. spinngo is not responsible for the privacy practices or content of third-party websites that may be accessed through our platform.

Spinngo reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Whenever material changes are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the platform's main page for a minimum period of 14 days.
• Sending email notifications to all registered members for significant changes.
• In cases where changes require fresh consent, we will request your explicit agreement before the changes take effect.

Continued use of the spinngo platform after a change notice is considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the spinngo Data Protection Officer team is ready to assist you.

You may also refer to the FAQ for answers to frequently asked questions about privacy and account security.