Spinngo Terms and Conditions — The Complete Guide for Malaysian Members

By accessing, registering for or using any part of the platform spinngo, you confirm that you have read, understood and agreed to be bound by these Terms and Conditions, together with the Privacy Policy and any additional guidelines that may be published from time to time.

If you do not agree with any part of these terms, you should not register for or use the Spinngo platform. Continued use of the platform after any amendment to the terms is published will be considered acceptance of the revised terms.

To be eligible to register as a spinngo member, you must meet all of the following requirements:

• Be at least 18 years old on the date of registration.
• Not residing in a territory or country that explicitly prohibits online gambling.
• Having full legal capacity to enter into binding agreements.
• Not previously banned or suspended by spinngo or any related platform.
• Acting on your own behalf and not as an agent or representative of any other party.

Spinngo reserves the right to request age and identity verification documents at any time. Accounts found to be in breach of these eligibility requirements will be suspended immediately pending investigation.

Each individual is only permitted to hold one active account at spinngo. Multiple account registrations by the same individual are strictly prohibited and may result in all associated accounts being closed without any refund.

• All information provided during registration must be truthful, complete, and up to date.
• You are solely responsible for maintaining the confidentiality of your account password.
• You must notify Spinngo immediately if you suspect your account has been accessed without authorisation.
• Spinngo shall not be liable for any losses resulting from unauthorised access caused by your own negligence.
• Changes to the account holder's name are not permitted except under exceptional circumstances approved by spinngo management.

KYC (Know Your Customer) verification is required before your first withdrawal. This includes submitting a valid identity document and proof of your current address.

Deposit

All deposits to your spinngo account are processed via supported payment methods including FPX, Touch 'n Go eWallet, GrabPay, Maybank2u, CIMB Clicks, and various other local Malaysian banks. Deposits are typically credited instantly upon payment confirmation.

• The minimum deposit amount is as specified on the platform's deposit page.
• Spinngo does not charge any processing fees for deposits.
• All deposits must be made from an account or payment method registered in your own name.

Withdrawal

Withdrawals are processed after successful KYC verification and once all applicable bonus wagering requirements have been fully met.

• Withdrawal requests are processed within the stipulated timeframe and funds will be credited to the bank account registered in your name.
• Spinngo reserves the right to request additional documents before approving a withdrawal for AML compliance purposes.
• Withdrawals can only be made to the same payment method used for the deposit, or to a verified bank account registered in your name.
• Minimum and maximum withdrawal amounts are stated on the platform's withdrawal page.

Spinngo offers a variety of bonuses and promotions to members from time to time. Each promotional offer carries specific terms and conditions that must be met. The following are general guidelines applicable to all spinngo bonuses:

• All bonuses are subject to wagering requirement as clearly stated in each promotion.
• Bonuses may only be used once unless stated otherwise in the relevant promotion terms.
• Spinngo reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice.
• Bonus abuse — including opening multiple accounts to claim bonuses repeatedly — will result in bonus cancellation and account closure.
• Bonus funds cannot be withdrawn directly until the wagering requirements have been fully met.
• Some games may not count, or may only partially count, toward bonus wagering requirements.

All games offered on the platform spinngo governed by the game rules set by their respective game providers. Some general rules that apply to all games are as follows:

• Game outcomes are determined by an independently audited RNG system and cannot be modified by any party.
• The RTP (Return to Player) rate for each slot game is stated in the relevant game information.
• In the event of a dispute over game results, the outcome recorded by the Spinngo server is final.
• Any technical disruption occurring during gameplay will be resolved in accordance with a fair compensation policy based on the state of play at the time of the disruption.
• Spinngo reserves the right to void or cancel any bet where a significant technical error is found.

For Live Casino games, all sessions are recorded and these records may be used to resolve any disputes that arise. The dealer's decision in live table games is final once all players at the table have accepted the outcome.

To ensure a safe, fair, and enjoyable gaming environment for all members, spinngo strictly prohibits the following:

• Using automation software, bots, scripts, or any unauthorised technology to gain an advantage in games.
• Collusion between players to manipulate game outcomes.
• Abuse of bonuses or promotions, including opening multiple accounts.
• Attempting to hack, disrupt, or damage the spinngo platform infrastructure.
• Using another person's account or sharing login credentials.
• Any form of fraud, document forgery, or submission of false information.
• Money laundering activities conducted through the Spinngo platform.
• Making threats or using abusive language toward staff or other members.

Any member found to have engaged in prohibited conduct will face action including immediate account closure, forfeiture of account balance and legal action where necessary.

Spinngo reserves the right to close or suspend any member account for the following reasons:

• Violation of any terms and conditions stated in this document.
• Facilitation of fraud, money laundering, or any other illegal activity.
• Failure to complete the KYC verification process within the stipulated timeframe.
• Account closure requested by the member.
• Account inactivity exceeding the stipulated period.

Members who wish to close their own account may do so by contacting the Spinngo customer support team. Any remaining real money balance (excluding bonuses) in the account will be processed for withdrawal once all verifications are completed, subject to compliance with the relevant conditions.

The spinngo platform is provided on an "as is" basis. To the extent permitted by applicable law, spinngo shall not be liable for:

• Financial losses arising from use of the platform, including in-game losses.
• Service disruptions caused by factors beyond Spinngo's control, including internet outages, natural disasters or third-party actions.
• Data loss resulting from unintentional technical failures.
• Indirect, consequential or special losses arising from use of the platform.

However, this limitation of liability does not diminish users' rights under applicable consumer protection laws in Malaysia.

All content on the spinngo platform — including the brand name, logo, interface design, graphics, text, software, and database — is the property of spinngo or its respective licensors and is protected by intellectual property law.

• You are not permitted to copy, redistribute, modify or use any platform content without written consent from Spinngo.
• Using the spinngo brand name or logo for personal or commercial purposes without authorisation is strictly prohibited.
• Any content you submit or upload to the spinngo platform grants us the right to use it for platform operation purposes.

Spinngo takes the protection of your personal data seriously. The collection, use, and storage of your data are governed by Privacy Policy spinngo, which forms part of this agreement.

• Your personal data is collected solely for the purposes of account management, legal compliance and service improvement.
• Spinngo uses TLS 256-bit encryption to protect all data transmissions.
• Your data will not be sold or shared with third parties for marketing purposes without your consent.
• You have the right to request access, correction or deletion of your personal data subject to applicable legal requirements.

For more information on how we handle your personal data, please refer to our Privacy Policy ours.

Spinngo reserves the right to modify these Terms and Conditions at any time. Members will be notified of any significant changes via email or in-platform notification at least 7 days before the changes take effect, except in urgent circumstances requiring immediate amendment.

It is your responsibility as a member to review this Terms and Conditions page from time to time. The latest update date will always be stated at the top of this document. Continued use of the Spinngo platform after any amendment takes effect constitutes your acceptance of the revised terms.